Personal numbers become permanent
Customers keep calling a former employee after that person leaves.
Voice & phones
One business number. Answer it from anywhere.
Your team can answer calls from the business number on an app, with desk phones at reception, host stands, nurse stations, and other shared positions where they help.
What goes wrong
Calls should belong to the business.
Personal numbers, rigid legacy lines, and voice traffic without network priority make ordinary changes harder than they should be.
Simple changes require a service call
Users, schedules, greetings, and routing remain locked behind an old provider.
Calls compete with everything else
Busy data traffic can create poor call quality when voice has no priority.
What we install
Calling and network policy, set up together.
UniFi Talk fits straightforward business calling. Cisco Webex Calling or a separately scoped Telnyx and 3CX system can support more advanced queues, reporting, integrations, and multi-location routing.
Business number and apps
Calling from the business identity on supported mobile and desktop apps.
Desk phones where useful
Physical phones for shared stations, reception, and fixed positions—without wireless handsets.
Number porting
Existing numbers moved after carrier eligibility and timing are confirmed.
Voice priority
Calling traffic gets its own network lane and appropriate priority.
How we scope it
Count callers, stations, and call paths.
We identify who answers calls, where a physical phone is useful, which numbers need to move, and how calls route during business hours and after hours.
Included in the voice setup
- Supported phone and app provisioning
- Basic call groups, schedules, and voicemail
- Network separation and voice priority
- Documented number-port plan when selected
Scoped separately
- Advanced contact-center queues and reporting
- CRM or custom software integrations
- Carrier fees and services not listed
- Complex multi-location routing
Starting pricing
Hardware once. Calling service monthly.
The configurator keeps phones, seats, porting, and managed voice visible as separate parts.
UniFi Talk
Advanced Cisco and 3CX systems are quoted from the approved call flow.
Talk Touch desk phone
Talk Touch Max desk phone
Standard Talk seat
Talk Pro seat
Number porting
Managed voice
Common questions
Before the call-flow review.
Do we need desk phones?
Usually only at reception, shared counters, or other fixed stations. Many staff members can use a supported app.
Can we keep our number?
Usually. Number availability and port timing are confirmed with the current carrier before cutover.
What is a seat versus a handset?
A handset is the physical desk phone. A seat is the calling subscription assigned to a user or line.
Plan the call flow
Put the business number where the team works.
Start with seats and desk phones, or send us the advanced routing requirements.